Technical Support

24/7/365 NETWORK SUPPORT

FPUAnet’ local network engineers provide installation, technical support and monitoring 24 hours a day, 7 days a week, 365 days a year from within our community.

Please contact a member of our Fiber Optic Service Team for any question of issue.

  • During business hours (772) 466-1600 x 3911 or FPUAnet@fpua.com
  • After business hours, call Dispatch via (772) 466-1600, ext. 6209. 

Please note that when you contact FPUAnet or FPUA individuals, you may not receive an immediate response due to vacations, field work, or other work absences.

FPUAnet MAINTENANCE WINDOWS

Maintenance windows are typically scheduled 48 hours in advance of an event that may affect customers. Our engineers route traffic away from the maintenance location after business hours the night before. Maintenance is done during business hours to insure work is completed and tested in a timely. Once the changes are verified, later after business hours, traffic is allowed to flow automatically via the most efficient route. As a result, our process insures high standards of network uptime are met with little or no customer effect. Maintenance that has any risk of customer effect will be scheduled after business hours except in emergencies.